Support & FAQ

We've got you. If you have any questions or issues, feel free to explore our resources or reach out anytime.

Track my order/return

Order numbers can be found in your confirmation email.

A confirmation email is sent as soon as your order ships. Track your delivery progress using the Order Tracker.

Order Tracker

Returns and exchanges

Fill in the refund request form and give feedback on how we can further improve the product to suit your needs here.

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Account & Orders

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Bees products & Natural ingredients

Bee hotel

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Bee hotel

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Bees, Propolis & Natural ingredients

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FAQ 

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Account & Orders

Shipping, Returns & Refunds

Products

Corporate or Bulk Order

Gift Cards

Science

Bees, Propolis & Natural ingredients

Bee hotel

Account & Orders 

How will I be kept informed of the status of my order?

You can find all information about your order in your customer account or order page or track your order with your order number in the Swiss post tracking page. 

Shipment status is delivered but I did not receive my product?

In event your package did not arrive even though the tracking shows delivered, please contact our customer service via email at buzz@beepeople.com

What if I cannot locate my order number

Your order number is on your invoice which you should have received by email. If you cannot locate it, please contact our customer service at buzz@beepeople.com with your name and delivery address. 

What is the processing time for an order 

All orders received by noon 12pm Monday to Friday are usually processed and handed over to the shipping service provider on the same day. We ship via Swiss B-Post. You can find the latest information on the delivery status of your products in the order overview in your customer account. 

How can I cancel my order

You will not be able to cancel your order, however you can use our 30 days money back guarantee and make a return request (see section about returns below).

If I want to order products online, do I have to open an account

You can sign in for a customer account or order as guest without having to create an account.  

Shipping, Returns & Refunds

Where do we ship 

We currently ship only to Switzerland and Liechtenstein but we are working hard to get to more countries! Please watch the space and sign up for our newsletter to receive latest news.

What are shipping fees

For orders totalling over CHF 89.–, all products and orders are delivered free of charge to addresses in Switzerland and Liechtenstein.  All orders from our warehouse are handled by Swiss Postpac Economy (B-Post)  . Delivery is in two working days after handover to the shipping provider, from Monday to Friday. For orders below CHF 89.–, the shipping cost is CHF 9.

What payment methods do you accept

We accept all credit card payment (Visa, Master, American Express), Apple pay, Google pay, Twint. We currently do not accept Klarna payments. 

Can I return the product

We have a 30 days money back guarantee. To facilitate a return, please initiate the process by giving us feedback on your reasons for return in the feedback form. It is very important for us to understand how we can make our products better and more suitable for you! 

Products

Want to know which product is suitable for you 

Check out the product page for more details.

Where are the products produced

All our products are developed and manufactured in Switzerland. The raw materials used in the production are predominantly from Switzerland, with some also being from the EU. 

Corporate or Bulk Order

Can I order products in bulk in the webshop?

Please reach out to our customer service at buzz@beepeople.com for all order sizes above 30 units.

Can I order customized orders

Ideas for wedding table gifts or corporate gifts? Please reach out to our customer service at buzz@beepeople.com for any customized orders. 

Gift Cards

Do you offer gift cards

Yes we offer digital gift cards. If you would like to make a gift to someone special,  you can order the Digital Gift Card and your friend would receive the gift card by email. 

Can I request a refund for my Digital Gift Card purchase

You unfortunately cannot request a refund for a purchased Digital Gift Card.  

Where can I see my Digital Gift Card's remaining balance?

You will receive a link after purchase of gift card and can always check your balance there. 

Bees products & Natural ingredients

What is propolis  

The name "Propolis" comes from the Greek words "pro" (meaning "before" or "for")  and "polis" (meaning "city"), so it literally translates to "defender of the city" which describes its protective function in the bee hive. 

 

Propolis is a resin-like natural material made by bees from the sap of trees, buds and other plant sources. Bees collect this resin and mix it with their own saliva and beeswax to create propolis. Due to its natural antibacterial, anti-inflammatory, and antiviral properties, bees use propolis to seal crevices in the hive—for insulation and protection against disease.

 

Propolis has over 300 bioactive compounds, including six important bioactive polyphenols and flavonoids. It has been used in traditional medicine for centuries. Further details can be found on our bee & natural ingredients blog page. 

Where are your beehives

We work with ethical apiaries in Switzerland. They are located in the Canton of Ticino in the southern part of Switzerland.

Are there warnings to use bee products

Bee Products can be by most people consumed without any risks or side-effects. However, if you are allergic to products from the hive a consumption is not advisable. Also during pregnancy or for children under the age of 3 years, a doctor should be consulted before consumption. 

Science 

Which ingredients in your products most effectively complement my diet?

We harness the cleansing power of polyphenols, a group of naturally occurring compounds in plants, as well as flavonoids, a subgroup of polyphenols. These compounds are abundant in foods such as fruits, vegetables, and tea and are found in high concentrations in certain bee products.

 

Depending on the product, we also use certain naturally derived vitamins such as B6, B9, B12, C & D, as well as minerals such as magnesium, selenium, zinc, and copper. Our products are formulated to optimally combine the various phytonutrients to benefit your body.

 

For more details, see our Science blog page.

How can I absorb the micronutrients in the products?

In general, it's difficult for our bodies to absorb phytonutrients from bee products like propolis. To overcome this challenge, our propolis extract is obtained using a patented extraction process that increases the bioavailability of the phenolic compounds in our body to 72%. For more details, see our Science blog page.

What are polyphenols and flavonoids?

We harness the cleansing power of polyphenols, a group of naturally occurring compounds in plants, as well as flavonoids, a subgroup of polyphenols. These compounds are abundant in foods such as fruits, vegetables, and tea and are found in high concentrations in certain bee products. Of particular interest is the bioactive complex of six major polyphenols: quercetin, galangin, chrysin, apigenin, pinocembrin, and pinobanksin.

 

For more details, see our Science blog page.

 

How is the level of polyphenols measured? What is TPC?

Total Polyphenol Content (TPC) refers to the overall concentration of polyphenolic compounds in a substance measured in milligrams per kilogram. 

 

Our TPC factor, listed on the front of the products, indicates of the total amount of polyphenolic compounds in milligrams in the respective product. Additionally on our supplement products, the amount of polyphenols per dose in milligrams can be found on the label of the product.

 

This standardization enables us to offer high quality products that have been independently tested and are easily comparable.

 

The honey and propolis used in our products are tested for their total polyphenol content in an external professional laboratory using the Folin-Ciocalteu method.

What health areas are your products improving?

Besides being anti-oxidant and anti-inflammatory, there are various areas of health which are adressed such as gut health, cardiovascular health, brain health and skin health. For more details, please visit this page

Are your products clinically tested and proven?

You can find more about this in our Science blog page.

What impact does taking your products have ? 

Studies show that various lifestyle factors such as diet, exercise, rest, connection, and substance use have a major impact on how well we age and how long we stay healthy. Healthy eating habits with foods rich in antioxidants and anti-inflammatory compounds are one of these factors. Read more about the various factors here in our Health & Longevity blog page.

Bee hotel

Can I buy a bee hotel? 

A Bee hotel is given for free for subscription customers at a later stage to support biodiversity and bee population.  We currently do not sell the Bee hotel. 

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Health & Longevity Blog

ABOUT US

Story

Sustainability

Bees & Natural Ingredients

GOT ANY QUESTIONS

Support & FAQ

Shipping, Returns & Refunds

Terms of service

Data Privacy

IMPRESSUM

buzz@beepeople.com

+41 81 511 33 98

© Bee People 2025

Sign up to our newsletter

Thank you for signing up!

PRODUCTS

Shop all

Honey

Blends

Capsules

SCIENCE

Science Blog

Health & Longevity Blog

ABOUT US

Story

Sustainability

Bees & Natural Ingredients

GOT ANY QUESTIONS

Support & FAQ

Shipping, Returns & Refunds

Terms of service

Data Privacy

IMPRESSUM

buzz@beepeople.com

+41 81 511 33 98

© Bee People 2025